FAQ

• Q1: Do your products adapt to the high temperature and dusty environment in the Middle East?（你们的产品适配中东高温、多沙尘环境吗？）
• A1: Yes, all our products are specially optimized for the harsh working environment in the Middle East. They have good high temperature resistance and wear resistance, and can work stably in dusty environments.（是的，我们所有产品均针对中东恶劣工作环境特别优化，具备良好的耐高温、耐磨性，可在多沙尘环境中稳定工作。）
• Q2: What is the delivery time for orders to the Middle East?（发往中东的订单，交货周期是多久？）
• A2: For stock products, we can deliver within 3-7 working days; for customized products, the delivery time is 10-20 working days, depending on the order quantity. We cooperate with professional logistics companies to ensure fast and safe delivery to the Middle East.（现货产品，3-7个工作日可发货；定制产品，根据订单数量，交货周期为10-20个工作日。我们与专业物流公司合作，确保货物快速、安全送达中东。）
• Q3: Can you provide customs clearance documents required by the Middle East?（你们能提供中东所需的清关文件吗？）
• A3: Yes, we can provide complete customs clearance documents, including commercial invoice, packing list, certificate of origin, ISO certification, etc., to ensure smooth customs clearance in the Middle East.（可以，我们可提供完整的清关文件，包括商业发票、装箱单、原产地证、ISO认证等，确保在中东顺利清关。）
• Q4: Do you accept small orders and trial orders?（你们接受小订单和试单吗？）
• A4: Yes, we accept small orders and trial orders. We understand that Middle East customers need to test the product quality before large-scale cooperation, and we are willing to provide trial samples to help customers establish trust.（接受，我们支持小订单和试单。我们理解中东客户在大规模合作前需要测试产品质量，愿意提供试单样品，帮助客户建立信任。）
• Q5: What after-sales service do you provide for Middle East customers?（你们为中东客户提供哪些售后服务？）
• A5: We provide 24-hour online technical support via WhatsApp and email. If there is any quality problem with the products, we will provide solutions (such as replacement, repair) in time, and bear the corresponding costs according to the situation.（我们通过WhatsApp和邮箱提供24小时在线技术支持；若产品出现质量问题，我们会及时提供解决方案（如更换、维修），并根据情况承担相应费用。）